PR IT SUPPORT - MOBILE Phone Issues

MOBILE Megamation Phone Issues


Megamation MOBILE

URL   http://m.megamation.com/uog


1. Megamation MOBILE Logout

  • After staff are finished using the MOBILE for the shift, it is necessary to PRESS the LOGOUT menu item to close your session.

Failing to LOGOUT may cause login issues at the start of your next shift.
 

2. MOBILE Megamation - BLANK SCREEN

  • [ISSUE] After logging in to the Mobile application, staff receive a White or Black blank screen.

  • Follow these steps to clear the web browser history.
    (See Clear Browser History Files section for more information)


Clear Browser History files

  • Open GOOGLE CHROME web browser

  • Touch the 3-DOTS in the corner to open the settings menu

Google mobile app main title bar
 

  • Next, select HISTORY from the settings menu

Google mobile app settings menu
 

  • Next, select the Delete Browsing Data option

Google mobile app, History window showing all past web pages in list form.

 

  • Next select the "Site Settings" checkbox,  then press the "Delete Data" button. 
    This process may take a minute to complete.
     

History list page, showing user how to select "Site Settings" checkbox, then "DELETE data" button.

 

  • Once the process is complete, RESTART your Google Chrome browser.

  • Then log in to the Megamation MOBILE app from its ICON on your phone.

*If you have questions, please contact the PR IT staff directly.